Last Updated: September 11, 2025
At Robinson Homes ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our data practices when you visit our website, use our services, or interact with our advertisements across various platforms.
Quick Summary:
We collect information to provide our construction and interior design services, improve user experience, and show relevant advertisements. You have control over your data and can opt-out of tracking at any time.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
- Fill out contact forms or request quotes
- Subscribe to our newsletter or updates
- Create an account or use our project tracking services
- Contact us via email, phone, or chat
- Participate in surveys, contests, or promotions
- Register for events, webinars, or consultations
This information may include:
- Name, email address, phone number, and mailing address
- Property details and project specifications
- Budget preferences and timeline requirements
- Communication preferences and interests
- Payment information (processed securely through third-party providers)
1.2 Automatically Collected Information
When you visit our website or interact with our advertisements, we automatically collect:
- Device information (type, operating system, browser)
- IP address and general location data
- Website usage data (pages visited, time spent, clicks)
- Referral sources and search terms
- Interaction data with our advertisements
2. Cookies and Tracking Technologies
We use various tracking technologies to enhance your experience and provide personalized content and advertisements:
2.1 Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include cookies for security, website functionality, and load balancing.
2.2 Analytics Cookies
We use analytics tools to understand how visitors use our website. These may include:
- Google Analytics: Tracks website usage, user behavior, and demographics
- Heat mapping tools: Understand user interaction patterns
- Performance monitoring: Track website speed and functionality
2.3 Advertising and Marketing Cookies
We use advertising technologies to show you relevant advertisements across the internet:
- Google Ads Conversion Tracking: Measures ad effectiveness and optimizes campaigns
- Meta Pixel (Facebook/Instagram): Tracks conversions and enables retargeting
- LinkedIn Insight Tag: Measures campaign performance on LinkedIn
- YouTube advertising cookies: For video advertising and analytics
- Google Tag Manager: Manages various tracking codes and pixels
3. Third-Party Data Collection and Sharing
3.1 Advertising Partners
- Google (Ads, Analytics, Tag Manager): For advertising, analytics, and website optimization
- Meta (Facebook, Instagram): For social media advertising and audience insights
- LinkedIn: For professional network advertising
- YouTube: For video advertising and content promotion
3.2 Service Providers
- Email marketing platforms (for newsletters and communications)
- Customer relationship management (CRM) systems
- Payment processors (for secure transaction handling)
- Cloud storage and hosting providers
- Communication tools (chat, phone, video conferencing)
4. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Provide construction and interior design services
- Communication: Respond to inquiries and provide project updates
- Marketing: Send relevant offers, newsletters, and promotional content
- Advertising: Show personalized ads across various platforms
- Analytics: Improve our website and services based on usage data
- Legal Compliance: Meet regulatory requirements and protect our rights
5. Legal Basis for Processing (GDPR Compliance)
For users in the European Union, we process your data based on:
- Consent: When you explicitly agree to data collection and marketing
- Legitimate Interest: For business operations, analytics, and advertising
- Contract Performance: To fulfill our service agreements
- Legal Obligation: To comply with applicable laws
6. Your Rights and Choices
6.1 Data Access and Control
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Request data portability (receive your data in a structured format)
- Withdraw consent for marketing communications
6.2 Advertising Opt-Out Options
You can control personalized advertising through:
Platform-Specific Opt-Out Links:
6.3 Browser Controls
Most web browsers allow you to control cookies through their settings. You can typically:
- Block all cookies or only third-party cookies
- Delete existing cookies
- Set notifications when cookies are being sent
- Enable "Do Not Track" signals (note: not all websites honor these signals)
7. Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Secure data backup and recovery procedures
We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection
- Certification schemes and codes of conduct
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected and how it's used
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
Note: We do not sell personal information in the traditional sense, but some data sharing for advertising purposes may be considered a "sale" under CCPA.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes
- Providing notice through our services or advertising
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Robinson Homes - Privacy Team
91A/61A, Perambur Red Hills Road,
Lakshmipuram, Kolathur,
Chennai - 600 099, India
Phone: +91 96001 35822
Email: robinsonhomeschennai@gmail.com
General Inquiries: robinsonhomeschennai@gmail.com
For data protection requests (access, deletion, correction), please include "Privacy Request" in your email subject line and provide sufficient information to verify your identity.
This Privacy Policy complies with applicable data protection laws including GDPR, CCPA, and advertising platform requirements. We are committed to transparency and protecting your privacy rights.
